Frequently Asked Questions

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
We ship within the United States. Orders are typically delivered within 8–10 business days from the date of purchase.

Do you ship internationally?
At this time, we only ship within the United States.

Will I receive a tracking number?
Yes! Once your order is shipped, you will receive an email with your tracking information.

Can I change or cancel my order after placing it?
Please contact us as soon as possible through our Contact Form. We'll do our best to accommodate changes before the order is processed.

Products

Are your wigs made of real human hair?
Yes, our wigs are made from 100% human hair, providing a natural look and feel.

Can I dye or bleach the wig?
Yes, since our wigs are made of human hair, they can be dyed or bleached. However, we recommend consulting a professional stylist to avoid damage.

Can I use heat tools on the wig?
Yes, our human hair wigs are heat-friendly. Use a heat protectant spray before styling to maintain the quality of the hair.

How do I care for my wig?
We recommend washing with sulfate-free shampoo, air drying when possible, and storing on a wig stand when not in use. Avoid excessive heat to extend the life of your wig.

Returns & Refunds

What is your return policy?
We accept returns within 15 days of delivery. The wig must be unworn, uncut, unwashed, and free from heat exposure. Visit our Return Policy page for full details.

Who pays for return shipping?
Return shipping costs are the responsibility of the buyer.

How long does it take to receive my refund?
Once we receive and inspect the returned item, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear.

Contact

How can I reach customer support?
You can contact us anytime through our Contact Form. We aim to respond within 24–48 business hours.